Salt and Pepper Shaker Appreciation at Courtyard by Marriott (A better Bistro Experience)

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Last night we stayed at a Courtyard by Marriott. The experience design of their Bistro in the hotel is the reason we choose to stay there again from our last trip. Repeat business is a hallmark of good experience. At breakfast this morning I saw the tops of the salt and pepper shakers. The holes in the top were designed so that the salt was in the shape of an S and the pepper in the shape of a P. Small details like that add up to better experiences.

Building the Bistro (on the experience design of the Courtyard Marriott Lobby and Bistro)

Some Nicely Designed Salt Pepper Shakers

Previous post on Hotel Website User Experience

Inside the Marriott test kitchen: trying Courtyard's new Bistro concept


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