Harder Job >> Happier Customers

I’m willing to accept my job as being harder, if it makes my customer’s job easier. It might take more effort for me to organize a navigation or make labels more clear, but I will willingly accept that if I know that many users or customers will each have an easier time.  It makes sense that an hour more of effort on the design side can result in hours, days, or more of accumulated time savings on the customer/user side.

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