{"id":2226,"date":"2010-12-21T14:27:57","date_gmt":"2010-12-21T19:27:57","guid":{"rendered":"http:\/\/tibetantailor.com\/?p=2226"},"modified":"2010-12-21T17:22:16","modified_gmt":"2010-12-21T22:22:16","slug":"measuring-happiness-in-usability-testing","status":"publish","type":"post","link":"http:\/\/tibetantailor.com\/?p=2226","title":{"rendered":"Measuring Happiness in Usability Testing"},"content":{"rendered":"<p>Yes, you want happy customers. How in a usability test can you evaluate if your prototype experience fits together with a happy customer.<\/p>\n<p>Tomorrow at Red Privet we are doing a round of usability testing. More\/Better happiness is a valid and useful goal for software\/service design. How can happiness be measured in a usability test?<\/p>\n<p>In earlier work with the end-users we were able to map the experience in the image below. In the bottom half of the image you can see the ups and downs of error\/problems as the end user would go through the stages of the journey. \u00a0Then we asked the end user to put a smiley face on the the stage they were most happy at and a frown on the stage they were most sad at. In a similar way, I&#8217;ll ask &#8220;What part of the prototype that you just used was the most satisfying?&#8221; OR &#8220;What would be the high point and the low point of using the tools that we just went through?&#8221;<br \/>\n<a href=\"http:\/\/tibetantailor.com\/wp-content\/uploads\/2010\/12\/ExperienceJourneyHappyCustomers.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"alignright size-full wp-image-2228\" title=\"ExperienceJourneyHappyCustomers\" src=\"http:\/\/tibetantailor.com\/wp-content\/uploads\/2010\/12\/ExperienceJourneyHappyCustomers.jpg\" alt=\"\" width=\"717\" height=\"538\" srcset=\"http:\/\/tibetantailor.com\/wp-content\/uploads\/2010\/12\/ExperienceJourneyHappyCustomers.jpg 1024w, http:\/\/tibetantailor.com\/wp-content\/uploads\/2010\/12\/ExperienceJourneyHappyCustomers-300x225.jpg 300w\" sizes=\"auto, (max-width: 717px) 100vw, 717px\" \/><\/a><\/p>\n<p><strong>See Also<\/strong><\/p>\n<p><a href=\"http:\/\/www.uxmag.com\/design\/beyond-frustration-three-levels-of-happy-design\">Beyond Frustration: Three Levels of Happy Design<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Yes, you want happy customers. How in a usability test can you evaluate if your prototype experience fits together with a happy customer. Tomorrow at Red Privet we are doing a round of usability testing. More\/Better happiness is a valid and useful goal for software\/service design. How can happiness be measured in a usability test? [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[98,164,1],"tags":[254,252,251,253],"class_list":["post-2226","post","type-post","status-publish","format-standard","hentry","category-design-research","category-experience-design","category-uncategorized","tag-customer-journey","tag-happiness","tag-happy-customers","tag-usability-testing"],"aioseo_notices":[],"jetpack_featured_media_url":"","_links":{"self":[{"href":"http:\/\/tibetantailor.com\/index.php?rest_route=\/wp\/v2\/posts\/2226","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/tibetantailor.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/tibetantailor.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/tibetantailor.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/tibetantailor.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=2226"}],"version-history":[{"count":9,"href":"http:\/\/tibetantailor.com\/index.php?rest_route=\/wp\/v2\/posts\/2226\/revisions"}],"predecessor-version":[{"id":2233,"href":"http:\/\/tibetantailor.com\/index.php?rest_route=\/wp\/v2\/posts\/2226\/revisions\/2233"}],"wp:attachment":[{"href":"http:\/\/tibetantailor.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=2226"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/tibetantailor.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=2226"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/tibetantailor.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=2226"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}